Frontline Insights Frequently Asked Questions
We are upgrading AESOP/Frontline on December 20, 2019. Here are some frequently asked questions for you to refer to during the upgrade process. If you have any questions that are not answered here, please contact firstname.lastname@example.org.
What is the new web address so I can bookmark or make a desktop shortcut to the new platform?
Here it is: Frontline Sign In
What is the code for the app?
The code is 7354.
Please know that for guest teachers, this is NOT a job-finding app—if you are a guest teacher and use Jobulator, Subalert or another app you will continue to use that app to find and accept open jobs. You can find the app on the Apple Store, Google Play or wherever you normally get apps for your phone. Look for Frontline Education.
What do I do if I can’t log in or forgot my credentials?
You will need to click on “forgot my username” or “forgot my password.” Because of the enhanced security measures in the Insights Platform, the HR Department no longer has access to your log-in credentials.
I clicked "forgot my password/username" but haven't heard anything back from Frontline.
Check your spam or trash folder in your email. Because you probably do not communication with Frontline that much, the reset may have gone there.
RJUHSD upgraded but I have not received an email to create my Frontline ID account; what do I do?
The next time you log in to AESOP, you will be prompted to create a Frontline account. The Frontline ID is ONLY for those employees who currently report absences in AESOP/Frontline. Do not try to log in using the email invite sent to another employee.
I’m a guest teacher; do I need a Frontline ID account?
If you are a multi district guest teacher, you may have already created a Frontline ID account with another district, but if you have not, then yes you must create an account.
The Roseville Joint Union High School District is committed to equal opportunity for all individuals. District programs, activities and services shall be free from unlawful discrimination, harassment, intimidation, and/or bullying based on actual or perceived characteristics of race, color, ancestry, nationality, immigration status, age, ethnicity, religion, marital status, medical information, mental or physical disability, sex, sexual orientation, gender, gender identity, gender expression, genetic information, or any other legally protected status or association with a person or group with one or more of these actual or perceived characteristics. For inquiries/complaints, contact one of our Title IX Coordinators: Assistant Superintendent of Human Resources, Brad Basham at (916) 782-8663 or by email at email@example.com or Executive Director, Student Engagement, John Becker at (916) 782-5979 or by email at firstname.lastname@example.org.