Account & Password

Here is a step-by-step guide to recover your RJUSD account: Account Recovery Guide

For: RJUHSD Staff (username@rjuhsd.us) and Students
(username@student.rjuhsd.us)
Recovery URL: https://passwordreset.microsoftonline.com

Step 1: Access the Password Reset Portal

1. Go to https://passwordreset.microsoftonline.com in your browser.
2. Enter your RJUHSD email address:
   • Staff: yourusername@rjuhsd.us
   • Students: yourusername@student.rjuhsd.us
3. Complete the CAPTCHA verification.
4. Click Next.

Step 2: Choose a Verification Method

Select one of these pre-configured options:

Option A: Security Questions

1. Click "I forgot my password" → "Use security questions"
2. Answer all security questions exactly as you set them up (case-sensitive).
3. Click Next to reset your password.

Option B: Microsoft Authenticator App

1. Select "Use my Microsoft Authenticator app"
2. Open the Authenticator app on your phone and approve the notification.
   • (If you have multiple accounts, select your RJUHSD account).
3. Enter the code shown in the app if prompted.
4. Click Next to reset your password.

Option C: SMS Text Verification

1. Select "Text my mobile phone"
2. Enter the last 4 digits of your registered phone number.
3. Check your phone for a code via SMS.
4. Enter the code on the screen.
5. Click Next to reset your password.

Step 3: Reset Your Password

1. Create a new password that meets RJUHSD’s security requirements:
   • At least 12 characters
   • Include uppercase + lowercase letters, numbers, and symbols
   • Cannot reuse recent passwords.
   • Passphrases are recommended
2. Confirm the new password.
3. Click Finish.

Step 4: Sign In

1. Sign in with your email and new password.

Troubleshooting Tips
⚠️ Verification Failed?

• Double-check answers/SMS code/Authenticator approval.
• Try a different verification method if you set up multiple.

⚠️ No Access to Methods?

• Contact RJUHSD IT Support:
  • Phone: (916) 786-3002 (District IT Help Desk) Hours: Monday–Friday, 7:00 a.m. – 4:00 p.m

Note: Security questions/SMS/Authenticator must be pre-configured in your account for
self-recovery. If unsure, contact IT.

1. Go to myaccount.Microsoft.com
2. Enter your district issued email
3. Click on "forgot my password"
4. Follow the security questions/authenticator steps displayed on the screen
5. Complete the password change
   • Previous passwords will be saved, so don't reuse old passwords
   • Tip for Security: Use a long memorable phrase 

Click on the PDF below to see detailed instructions with images.