We are here to help with all of your IT needs. Generating a support request is quick and easy! Our staff is available from 7:00 am to 4:00 pm daily. You can contact us via any internal phone at extension 1234. In addition, you can generate a support request simply by emailing help@rjuhsd.us or by utilizing the help-desk portal.

  •      Fresh desk logo                                                                                                              
    Click to submit a ticket
     
    You can log into our Freshdesk ticketing system to generate and track technology requests here rjuhsd.freshdesk.com. From the homepage select Login, then select Login using Google. From there you can utilize your district-provided Google account to log in.
  •      Click to email help@rjuhsd.us

     

     email help@rjuhsd.us

    When you email help@rjuhsd.us, a ticket is automatically generated in the Freshdesk ticketing system using your district email credentials.  Once created, your ticket will be assigned to the appropriate technology representative to assist you in your request. 

  •       Phone Support

     

               Phone Support

    IT staff are available to assist with all of your technology needs.  

    Support                        Extension

    General IT Support        1234 

    Aeries Support               1250 

    Purchasing                     1221

       

To support our students and staff we strive to provide the best services possible. In order to accomplish this our Information Technology team strives to build relationships, communicate effectively, and meet a strict Service Level agreement. To learn more about how we accomplish these goals please click one of the links below.