Welcome to the Technology Services Department. How can we help you today?
We are here to help with all of your IT needs. Generating a support request is quick and easy. Our staff is available via any internal phone at extension 1234, in addition to remote phone support, you can generate a help ticket by emailing email@example.com or by utilizing the help-desk portal.
Click to submit a ticketYou can log into our Freshdesk ticketing system to generate and track technology requests here rjuhsd.freshdesk.com. From the homepage select Login, then select Login using Google. From there you can utilize your district-provided Google account to log in.
Click to email firstname.lastname@example.org
When you email email@example.com, a ticket is automatically generated in the Freshdesk ticketing system using your district email credentials. Once created, your ticket will be assigned to the appropriate technology representative to assist you in your request. Everything is logged and tracked, and you will continuously be updated throughout the process.
For urgent needs, calling x1234 is a good way to obtain immediate assistance. In calling the helpdesk, if you are routed to voicemail, it is due to higher call volume and our technology representative is assisting another staff member. If this happens, leave a message and we will return your call as soon as possible.
In order for us to better support your technology needs, please let us know when you are having technical issues. No problem is ever too small to address.