Welcome to the Technology Services Department. How can we help you today?

We are here to help with all of your IT needs. Generating a support request is quick and easy. Our staff is available via any internal phone at extension 1234, in addition to remote phone support, you can generate a help ticket by emailing help@rjuhsd.us or by utilizing the help-desk portal.

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    Click to submit a ticket
    You can log into our Freshdesk ticketing system to generate and track technology requests here rjuhsd.freshdesk.com. From the homepage select Login, then select Login using Google. From there you can utilize your district-provided Google account to log in.
  •            Click to email help@rjuhsd.us

    Click to email help@rjuhsd.us

    When you email help@rjuhsd.us, a ticket is automatically generated in the Freshdesk ticketing system using your district email credentials.  Once created, your ticket will be assigned to the appropriate technology representative to assist you in your request.  Everything is logged and tracked, and you will continuously be updated throughout the process. 

  • For urgent needs, calling x1234 is a good way to obtain immediate assistance. In calling the helpdesk, if you are routed to voicemail, it is due to higher call volume and our technology representative is assisting another staff member. If this happens, leave a message and we will return your call as soon as possible.

    In order for us to better support your technology needs, please let us know when you are having technical issues. No problem is ever too small to address.

  • Upcoming Gmail Training

    Upcoming Gmail Training

    I wanted to share information regarding upcoming training opportunities on Gmail and Calendar as we prepare for the transition from Outlook on July 1st.

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  • Gmail Transition Survey

    Gmail Transition Survey

    We are seeking your feedback as we prepare for the transition from Outlook to Google for all email and calendaring functions. In order to create a process that is smooth and supportive, it is vital that we hear from all staff.

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  • Welcome Back 18/19

    Welcome Back 18/19

    We here in the Technology Services Department are excited to have everyone back. This year is gearing up to be an amazing leap forward for our students, teachers, district, and community.

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  • Summer Technology Projects

    Summer Technology Projects

    The District has had another exciting year with technology. Our staff and students continue to find new and innovative ways to utilize the technology resources at your sites and...

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  • GSUITE Account Download Instructions

    GSUITE Account Download Instructions

    Congratulations to all of our graduating seniors! In order to ensure that you maintain ownership and access to all of your Google Suite content please follow these instructions.

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