Peer Mediation/Conflict Management Process
Step 1 - Verbal Agreement
Make sure both parties agree to solve the problem before bringing them together for Conflict Management/Peer Mediation and fill out Peer Mediation Report Form.
Step 2 - State the Ground Rules
Agree to solve the problem
No name calling
Do not interrupt
Speak directly to the Peer Helper
Confidentiality - what is said here stays here
Step 3 - Direct Discussion
Peer Helper doing the mediation decides who talks first.
(The 1st student who came for help is usually calmer in these situations.)
Step 4 - Finding a Solution
Goal: Resolution should be acceptable to both parties.
There should be resolve and peace after the mediation process is complete.
Complete the Peer Mediation Form wtih the resolution stated and file the form.